Solution ID # 7119
Webcam NX Ultra Information and Troubleshooting

Webcam NX Ultra Information and Troubleshooting

To download a copy of the WebCam NX Ultra product manual, do click on the Quickstart User Guide at the top.

Creative WebCam NX Ultra Applications

  • Creative PC-CAM Center
  • Creative WebCam Monitor

Creative PC-CAM Center

With This powerful applicationyou can take pictures or record videos, and store them in albums. You can also export pictures or videos to other programs, or send them as

attachments in your e-mail message.


Starting PC-CAM Center

  • Click Start - Programs - Creative - Creative WebCam - Creative PC-CAM Center.

  • Double-click the Creative Cam Detector icon on your taskbar (This icon appears if, during installation, you clicked the option for Creative Cam Detector to load automatically at Windows startup.)

  • Plug your camera into the USB port and let Windows auto-detect it. Choose to start Creative PC-CAM Center in Capture mode from a popup window that appears

Taking a Photo

  • In the PC-CAM Center window, click the Live Video button The current camera view is displayed in the Viewing window.

  • In the Save photo in box, select the destination album for your photo.

  • click the Snap an image button to take a photo at the bottom of the window. By default, the photo is saved automatically and added to the destination album.

Recording a Video

  • In the PC-CAM Center window, click the Live Video button . The current camera view is displayed in the Viewing window.

  • In the Video size box, select a suitable resolution.

  • In the Save video in box, select a destination album for your video.

  • To start recording a video, click the Record video button .

Reactivating the Camera

If your computer goes into standby mode, your camera will go into suspend mode. You can reactivate the camera and computer by moving the mouse or pressing a key on the keyboard.

Troubleshooting Webcam NX Ultra Troubleshooting

An application reports that the video driver is already in use, or that the camera cannot be found.

  • Check that the camera is connected properly
  • Ensure that the camera’s USB connector is inserted, and that the USB connector is enabled in the BIOS.
  • Refer to your computer’s documentation for information on the BIOS to check if USB connector is enabled.
  • Reinstall the video capture drivers and restart your computer.

The camera’s Power LED does not light up, or in Windows 98/98 SE, Me and 2000, the computer restarts for no apparent reason.

  • Connect the camera directly to your computer’s USB port.
  • Use a USB hub with an external power supply.

Insufficient system resources reserved for the USB port, causing the system to be unable to function.

There are too many devices in the system, causing IRQ problems with the
system’s USB controller.

Do the following

  • Remove some devices from the system.
  • Restart the system.The system will rearrange the resources automatically.

Note on USB Compatibility

While testing Creative WebCam NX Ultra on motherboards with integrated Universal Serial Bus (USB) ports, we encountered a small number of motherboards that do not meet the USB specification exactly. These and other non-USB-compliant motherboards may not operate correctly with Creative WebCam Instant. Fortunately, the manufacturers of some of these motherboards have released new versions of motherboards or BIOS to address the problem.

If the setup program warns you that your motherboard's USB port is incompatible with Creative WebCam NX Ultra, or if the camera does not work on your system and you suspect that the problem may be related to your computer's USB port, the following is a list of available options:

  • Contact your computer vendor.Your computer vendor may be able to upgrade your motherboard or its BIOS to a newer version that addresses USB incompatibilities.

  • Use a PCI host adapter that provides USB connectors.If you are not able to upgrade your motherboard or its BIOS, we recommend this approach.

  • Attach the Creative WebCam Instant to a USB hub with an external power supply. Some USB devices (such as monitors) also operate as USB hubs; you can also buy USB hubs which are to be attached to your computer's USB port. However, in some cases, attaching a USB hub to a non-USB-compliant USB motherboard connector will not solve the problem.

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